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Making Returns

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How to return your order

The Customer has the right to withdraw from any order concerning the Products, without giving any reason and any statement, provided expressly, delivered to the Producer.

The customer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day the customer or a third party, other than the carrier and designated by the customer, acquires the physical possession of the last well ordered item. In the case of a contract relating to multiple items ordered by the customer in a single order and delivered separately, the 14 day period starts from the day the customer or a third party, other than the carrier designated by the latter, acquires the physical possession of the ” last good. In order to exercise the right of withdrawal, you must inform the Producer (e-mail: info@rogercavinatto.it) of the decision to withdraw from this contract by any express statement to this effect (for example, by a letter sent by post, fax or e-mail).
The time-limit for withdrawal is deemed to be met if the customer submits his statement before the expiry of the 14-day deadline from the day when the customer or a third party other than the carrier and designated by the customer acquires the physical possession of the the last well ordered. In the case of a contract relating to multiple items ordered by the customer in a single order and delivered separately, the 14 day period starts from the day the customer or a third party, other than the carrier designated by the latter, acquires the physical possession of the ” last good.

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